Rethinking the Delivery of Public Services to Citizens The Art of the State The goal: control costs without

The goal: control costs without sacrificing the quality of health care

and Dominika Wranik (Dalhousie)

The culmination of several years’ work

Three experts respond to Professor Finnie’s views

Rethinking the Delivery of Public Services to Citizens The Art of the State The goal: control costs withoutF. Leslie Seidle 1995 197 pages Dr. Seidle offers this novel thought: Citizens are entitled to responsive, accessible and reliable public services. His in depth research, including more than 50 interviews with senior officials, examines recent innovations in government service delivery in Canada and elsewhere and highlights methods for improvement. He concludes the right changes offer real promise for enhancing effectiveness within the public sector.